Webmail Guide and Troubleshooting

Webmail allows you to access your e-mail accounts over the internet, using a standard web browser. This assures that you can send and receive e-mail messages wherever internet access is available.

How do I access webmail?

Go to webmail.bektel.com and type in your username and password.

Are you having trouble logging into webmail?

If the page is is blank and does not seem to load, try deleting Java Temp Files – go to Windows Control Panel, double-click the Java Icon, under the Temporary Files section is a button to “delete files.” This clears the Java cache.

Next, try and delete internet files by opening your browser and hit CTRL+Shift+Delete. Choose the option for "cache" and/or "temp files." Once those are deleted, try webmail again.

Still getting a blank page? Simply press the "F5" button on your keyboard to refresh the screen.

Does it seem to take a long time to load the webmail screen?

The advanced webmail has tons of neat features that take a little longer to load. If you don’t want to use the additional features and just want basic email, we recommend that you log in using the basic webmail (this is also a better option for dialup internet users). On the log-in screen, click on “here." When you are ready to explore the additional features just log in normally and start playing with the options!

How do I delete emails in webmail?

Simply click on the message to highlight it and then click on the garbage can. You can delete multiple messages at the same time by holding the “Ctrl” button as you click on the messages you want deleted. When you have highlighted all the messages you want to delete, click on the garbage can to delete.

Can I change the message preview at the bottom of the screen to only the list of email messages?

Click on the “Options” tab, then click on the “Mail” tab, then click on the checkmark behind the line that says “Always show the reading pane” and finally click on save. The next time you log in, the preview section will not show. You will need to double click each message to open it.

Do you want your name to appear differently when using webmail?

When sending email you can change the way your name appears in the from field by logging into your webmail account, click on the Options tab, click on the Mail Identities tab. Change what appears in the from field to what you would like to have appear when you send email. Another great resource is the “Help” link on the top right of the webmail screen.

As always, if you have any questions or have experienced any other problems, be sure to contact us.