Careers

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Careers at BEK

We’re a fun group of people working in a great environment, and we’re serious about exceptional technical and customer service. We strive to surprise people with the kind of caring and respect they don’t rely on from companies anymore, but come to once they’ve worked with us. We treat each other the same way, always treating coworkers with dignity and working as a team.

If this sounds like you, and if you’re interested in working in a supportive, professional and enjoyable environment, please apply for one of the positions below.
BEK employee interacting with customer

We are currently seeking qualified candidates for the position of Customer Support Representative (CSR) reporting out of BEK’s Valley City office location.
The Customer Support Representative responds to trouble calls and ensures identification and resolutions of customer issues. Highly motivated and customer-oriented, this position serves our customer base by providing training and technical support to both customers and BEK employees, along with the accurate handling and tracking of BEK’s service order process. The Customer Support team will interact with customers, vendors, Provisioning, Engineering, and Sales Team members daily. This position will work diligently to ensure the customer experience is positive and the services are functioning correctly.

Operational Duties:

  • Responsible for accurate handling and maintenance of service orders, installations, and trouble tickets.
  • Administer customer accounts and services.
  • Work full-time 5 days, Monday – Friday.
  • Understand installation, configuration, and troubleshooting processes for software, hardware, networking, and accessory equipment.
  • Using exceptional customer relationship-building skills, work with customers to promptly correct service-related problems
  • Diagnose and troubleshoot networks, phones, routers, and software applications.
  • Provide internal and external product training for new and existing users.
  • Handle calls from customers relating to their services and billing and promote internal products and services to fit customer's needs.
  • Other duties as required or assigned by company management.
  • Actively participate in a team environment that fosters forward-thinking, innovation, and creativity to meet the company's needs today and in the future.
  • Be highly organized, detail-oriented, and resolute regarding accuracy.
  • Demonstrate tact and diplomacy with colleagues at every level, and customers with varying degrees of technical understanding, to educate, assist and resolve all manner of technical, product, and service issues.

What You Need for This Position:

  • Associate degree or equivalent in a computer-related or technical certification, OR three (3) years of relevant customer call center work experience; OR a combination of education and experience that encompasses all aspects of this position.
  • Strong interpersonal skills to handle sensitive and confidential situations. Our ideal candidate is personable, positive, professional, upbeat, and energetic.
  • Communication skills are essential: must demonstrate excellent listening, empathy, tact, diplomacy, and successful two-way conversation.
  • We work in a fast-paced, ever-changing environment; a demonstrated ability to juggle multiple issues, competing for tasks and demands with strict attention to detail is a must.
  • Resourceful, roll up the sleeves attitude. The successful candidate must take the initiative to resolve problems, seek answers independently, and enthusiastically persist until goals are achieved.


Forward resume to: brendaw@bektel.coop

We are currently seeking a career-oriented Nurse Call Installation Technician. Responsibilities would include but would not be limited to our “Care Solutions” line of products. Successful candidates will be expected to develop a proficiency with installation, troubleshooting, testing, service and support of nurse call wired or wireless hardware systems, RTLS, access control, audio/paging systems, Ethernet network and computer systems in medical and long term care facilities in our regional support area.

  1. Pulling of electronic cable and terminating cable.
  2. Responsible for the basic wiring and installation of hardware.
  3. Responsible for the operation of cable testing equipment.
  4. Meet all installation, commissioning, and testing deadlines.
  5. Responsible for accurate tracking on timesheets, service/installation tickets and inventory items.
  6. Full compliance with company’s and customer’s safety program.
  7. Operation of power tools.
  8. Organize and effectively utilize time and resources to assure efficient execution of all tasks.
  9. Other duties as required or assigned by company management.

Qualifications:

Must be a responsible, motivated, and well-organized self-starter who is dependable and punctual. Candidates will be expected to be mechanically inclined, willing to learn, possess strong analytical and problem-solving skills with a drive for continuous success. Ability to interpret engineering system drawings/blueprints, electronic product schematics and work with CAD software applications is desired. Required to safely climb and work from ladders and routinely reach overhead.

Travel:

Must be willing to travel, have satisfactory driving record and clean criminal history record. Position requires weekly travel and overnight stays to job sites.

Additional Skills and Abilities:

  1. Excellent written and verbal communication skills.
  2. Superior customer service skills to deal with both internal and external customers.
  3. Ability to manage multiple tasks simultaneously.
  4. Strong interpersonal skills; ability to work with diverse groups.
  5. Proficiency in the use of smart devices, personal computers and software including MS Word, Excel, Access, Power Point and Outlook.
  6. Ability to plan, organize and implement projects resulting in successful completion by due date.
  7. Must be able to effectively handle stressful situations.
  8. Must be able to read and effectively interpret general business documentation.
  9. Must be able to pass a background check, substance screening and have a valid and current driver’s license.
  10. Must be comfortable working in hospitals, clinics, long term care facilities and nursing care facilities.

Job Summary:

BEK TV is the only North Dakota-owned broadcasting company with a statewide broadcast footprint and a nationwide Internet (OTT) offering. BEK TV is a fully independent station group with 3 stations covering North Dakota, Western Minnesota and Eastern Montana. BEK produces and broadcasts over 250 live sporting events per year, over 1,100 local show episodes and was selected the Best of the Best local station 4 years in a row. We also broadcast over 2,000 syndicated show episodes not found on any other broadcast network nationally. Our live sports broadcast lineup consists of High School Sports, College Sports, Rodeo, Racing, NFL Pre-Season and more. We are recruiting for a Media Sales Manager who is creative and has proven to sell independent station inventory with excitement. The Media Sales Manager will be responsible for establishing sales strategy, train sales team members, carry a portfolio of key accounts, managing client relationships and generating revenue for BEK TV. The successful candidate will act as a liaison between the client and BEK TV helping clients plan, purchase, and optimize advertising campaigns across our broadcast platforms.

Key Responsibilities:

1. Client Relationship Management:

  • Develop and maintain strong relationships with new and existing clients.
  • Serve as the primary point of contact for clients, addressing their needs and concerns
  • Provide clients with timely updates on campaign performance and suggestions for optimization.

2. Sales and Revenue Generation:

  • Identify new business opportunities and prospective clients within assigned markets or territories.
  • Pitch and sell advertising solutions (e.g., spots, sponsorships, digital ads, or programmatic advertising) to new and existing clients.
  • Negotiate contracts and pricing to meet both client needs and company revenue targets.

3. Campaign Planning and Execution:

  • Work closely with clients to understand their advertising goals and target audience.
  • Collaborate with internal teams ( marketing, sales, broadcasting) to develop tailored advertising strategies.
  • Oversee the execution of advertising campaigns, ensuring they run smoothly and meet the agreed-upon metrics.

4. Performance Analysis and Reporting:

  • Analyze the effectiveness of campaigns using metrics like audience reach, impressions, conversion rates, etc.
  • Provide detailed reports for clients on campaign performance and recommend adjustments if necessary.
  • Use data and insights to optimize future campaigns for better results.

5. Market and Industry Research:

  • Stay updated on trends in broadcast media, digital advertising, and emerging technologies.
  • Understand client industries to offer tailored solutions that best align with their objectives.
  • Monitor competitors’ advertising strategies and client approaches in the broadcast media space.

6. Collaboration and Coordination:

  • Work closely with other departments to ensure a smooth campaign delivery.
  • Manage campaign timelines and coordinate necessary resources to meet deadlines.
  • Coordinate with the traffic and billing department to schedule and confirm ad placements.

Key Skills and Qualifications:

  • Sales Expertise: Ability to drive revenue through effective sales strategies and relationship building in smaller broadcast markets.
  • Negotiation Skills: Skilled in negotiating terms and pricing to benefit both clients and the company.
  • Communications Skills: Strong verbal and written communication skills to interact with clients and internal teams.
  • Project Management: ability to manage multiple client campaigns and deadlines simultaneously.
  • Data-Driven Decision Making: Experience analyzing campaign data to inform strategies and deliver value to clients.
  • Client-Centric Mindset: A focus on understanding client needs and delivering customized advertising solutions.
  • Technical Proficiency: Familiarity with media planning tools and data analytics platforms.
  • Develop Training: ability to train sales team members and show talent that are sales minded.

Education and Experience:

  • Bachelor’s degree in marketing, Advertising, Communications, or a related field.
  • Experience typically requires 10-15 years of experience in media sales, digital advertising or account management. Experience in broadcast media is a plus.
  • Certifications (optional): certification in media buying, digital marketing or sales could be beneficial.

Compensation:

  • Competitive salary base plus commissions.
  • Performance-based incentives or bonuses.
  • Benefits package ( healthcare, retirement, paid time off, etc.)

Are you a friendly outgoing person who enjoys being rewarded for your success. BEK Communications, a local Cooperative, continues to grow and seeks a motivated Network Service Sales Manager, focused on its network footprint in South Central North Dakota. The 100% fiber network covers a geographical area of over 7,000 square miles consisting of small towns, rural farmsteads and housing developments outside of the Bismarck and Mandan cities.

Purpose:

Drive residential and business sales opportunities through door-to-door sales, digital sales, media sales and networking throughout the communities BEK serves. Providing individual consumers with basic services such as telephone, internet, TV, surveillance cameras, whole-home WiFi connectivity and networking solutions. The ideal candidate will also work with apartment managers, local builders, insurance agencies and realtors to drive referrals to increase sales.

Key Responsibilities:

1. Sales Strategy Development:

  • Develop and execute sales strategies to drive revenue growth in network services. Work targeted sales campaigns through door-to-door efforts and networking within BEK’s service area to drive results.
  • Identify new business opportunities and expand the customer base within the network services market. Identify individual customer’s current and potential product needs and make recommendations. Increase the customers’ understanding of BEK products and pricing options.
  • Understand market trends and customers’ needs to shape service offerings and sales pitches. Possess a strong knowledge of product features, benefits, pricing and campaigns across all BEK products and in an effort to sell and upselling to new and existing customers by door-to-door sales, digital sales, media sales and community sales events within the territory.

2. Customer Relationship Management:

  • Build and maintain strong relationships based on trust and mutual respect with potential and existing customers. Travel to new and growing markets in BEK service area for sales campaigns.
  • Provide excellent customer service and ensure client satisfaction to support retention and repeat business. Meet or exceed defined goals, clearly explain and demonstrate equipment and functionality of all BEK products.

3. Team Leadership and Collaboration:

  • Maintain regular attendance as required by your position.
  • Lead, mentor, and motivate a team of sales professionals, ensuring alignment with BEK business goals and sales objectives.
  • Collaborate with cross functional teams such as technical support, product development, and customer service to ensure successful delivery of network services.

4. Sales Targets and Forecasting:

  • Set and manage sales targets for the sales team and track performance against those targets.
  • Use data and analytics to forecast sales trends and adjust strategies accordingly.

5. Negotiation and Closing Deals:

  • Lead negotiations with customers, ensuring contracts and agreements are mutually beneficial and aligned with the company’s goals and sales objectives.
  • Close deals in a timely manner and ensure seamless handover to implementation and support teams.

6. Market Knowledge:

  • Stay up-to-date on industry trends, emerging technologies and competitor offerings in the network services space.
  • Attend industry events and network with potential customers and partners to increase visibility of BEK and BEK services and new business opportunities.

7. Reporting and Analysis:

  • Provide regular reports to senior management on sales performance, market conditions, and customer feedback.
  • Continuously analyze sales data to improve processes and achieve sales goals.

Skills and Qualifications:

  • Sales Expertise: Strong background in direct consumer and B2B sales, ideally in network services or technology solutions.
  • Technical Knowledge: Familiarity with network technologies such as wired and wireless network connections, cloud networking, cybersecurity, and managed services.
  • Leadership Skills: Ability to lead and motivate a sales team while fostering collaboration with other departments.
  • Customer-Centric: Strong focus on understanding client needs and delivering solutions.
  • Communication Skills: Clear and effective communication with both technical and nontechnical stakeholders.
  • Analytical Thinking: Ability to analyze sales data, track performance, and adjust strategies as needed to win in the market.

Educational Background:

  • 10+ years of sales experience in network services sales, communications service sales or broadband service sales or is highly preferred.

Compensation:

  • Competitive salary base plus commissions.
  • Performance-based incentives or bonuses.
  • Benefits package ( healthcare, retirement, paid time off, etc.)

How to Apply

BEK offers competitive wages and an excellent benefits package.

Application for Employment.

Please send application and resume to:

BEK Communications

Attn: Human Resource Manager

PO Box 230, Steele, ND 58482

or email to: careers@bektel.coop

Benefits

BEK offers the traditional medical, dental, life, PTO, 401K and Flexible Spending benefits. But we think you'll like our perks even more. Here are just a few:
  • Live in our service area? No cost telephone, internet, TV offerings and Cloud product offerings
  • 8 company-paid holidays
  • Tuition reimbursement
  • Tickets to area high school, college and professional sporting events and more!

Equal Opportunity Employer

BEK Communications is a drug free workplace, conducting pre-employment and random drug testing.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.